The Irish Thug

This was the message I was met with when I went to Dell to see what I could do about my laptop. But I’m getting ahead of myself, let’s start from the beginning.

Thursday morning I was reading some blogs while I should have been getting ready for class. And then, black. The LCD of my laptop had become completely unusable. Faint outlines of where windows should have been could be seen, but even the simple task of following where the mouse was on the screen required much concentration.

Within a few minutes I had told my computer to restart. (Well, actually, I thought I had told it to shutdown. I ended up clicking the wrong button.) As Windows was booting up, the screen worked as it should. Within a minute, the screen had returned to it’s darkened state. Another minute passes as I try again to locate the shutdown option and this time succeed. I head to class considering the fact that I might be the owner of a new computer in a few days and the joys that would come with Vista. (Laptop screens cost around $400+, so it is often not worth it when that money could be used for a newer, better machine.)

The saving grace here is the fact that I have a second monitor attached to my laptop. This meant I could still use my computer, I just had less area to work with. Without the extra screen I would have been out of luck as working around the problem would have been much harder.

I get back from class and start searching for anything that could find that might let me resolve the issue of the broken screen. After scanning some “If you send us your machine and your first born son, we can fix it” websites and one “Ok, these are the steps you want to take to completely dissemble your laptop and do stuff to it” website, I went to Dell’s website.

Nosing around the My Account section I see those magical words listed above. My laptop is just a month away from the end of it’s three year warranty. I hopped on Dell’s instant messaging support service, had a relatively short conversation explaining my situation. They told me they would be shipping a replacement screen to their Boston office and to expect a call in 1-2 business days to schedule an in-house replacement. The call never came on Friday, which is fine, it came promptly Monday morning. We agreed that 3-4 on Tuesday would be a good time for both of us. Four o’clock that afternoon I get a call from the Dell service guy. “I’m sorry, I’m running a little late. I will be there in an hour.” I explained the misunderstanding and moved on as this was the worst thing done by Dell throughout the whole ordeal.

Tuesday comes and the technician arrives with my new screen in hand. I then watch, like a worried mother, as he begins to do surgery on my computer (which would be the one thing I’d grab from my room if the building was on fire). The procedure was fairly simply, lots of tiny screws and some cracking sounds as the plastic case popped apart as it was designed to.

The new screen has been working fine as I count down the next 23 days hoping that if something else is going to break, that it happen sometime before the 17th of August.

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